System glitch: Don't rejoice yet, you'll still pay your debt, MTN tells customers

System glitch: Don't rejoice yet, you'll still pay your debt, MTN tells customers

MTN Nigeria has alerted the subscribers of system glitches on Saturday which ‘cancelled’ debts by some of the users.

By implications, subscribers who had taken airtime or data loans from MTN may have to pay back the debt on their accounts as the initial debt cancellation was due to an error in MTN system.

This is even as subscribers, who believed the telecom operator deliberately cancelled their debts, have gone to social media to jubilate and appreciate the telecom company.

Meanwhile, a response from MTN reads:

“System glitch impacting balance enquiries

“MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared.

“This is not the case and all balances will reflect accurate figures once the problem is resolved. Our engineers are currently working to ensure this.

“Please accept our apologies. We regret the inconvenience. Thank you”.

This shows that users would still be responsible for paying the ostensibly cleared bills even after MTN fixes the problem that caused the debts to vanish from their accounts.